If you have found a factual error on this site, want to flag a promo change we missed, need to talk about a media or partnership opportunity, or just want to tell us the review helped or annoyed you, this is the page to use. We read every message and reply to the ones that are actionable. Before you send anything, please skim the sections below — half of the emails we receive are about things we genuinely cannot help with, and pointing you at the right channel is faster than a bounced reply three days later.
How to Reach Us
Editorial email: [email protected] (illustrative address — replace with the live inbox once DNS is provisioned on the deploy).
That inbox is monitored by Rebecca Chen (editor, Sydney) as the first port of call, with escalation to Marcus Reid (lead reviewer, Melbourne) for anything methodology-related. Please write in English — we do not have translators on the team. Include the specific page URL, the exact sentence or claim you are querying, screenshots if the issue is visual, and any second-source link that supports your correction. The more specific the message, the faster we verify and update.
Response Time
Our target response window is 24 to 48 hours on Australian business days (Monday to Friday, AEST/AEDT). Weekend messages are batched to Monday morning. Public holidays add proportionate delay — during the Christmas–New Year block we pause the inbox for two weeks and clear the backlog in the first week of January. If your query is genuinely time-sensitive, mark the subject line [URGENT] and we will triage ahead of routine mail.
Response Time Standards
Not every message needs the same turnaround. A correction on a factual claim is time-sensitive because the wrong data may be shaping a reader’s deposit decision; a general feedback note about tone can wait a couple of days without harm. To keep expectations realistic, we work to the following internal SLAs, measured in Australian business hours (public holidays excluded).
| Request type | Target response | Handled by | Example |
|---|---|---|---|
| Correction request (fact, promo, payment) | Within 24 business hours | Rebecca Chen (editor) | «The A$7.50 max-bet figure is now A$8.00 on your bonuses page.» |
| Tip about a promo change we missed | Within 48 business hours | Rebecca Chen (editor) | «New reload code in my inbox this week, screenshot attached.» |
| Media or journalist inquiry | Within 24 business hours | Marcus Reid (lead) | «Writing on offshore casinos for a national outlet, deadline Friday.» |
| Partnership pitch from another site or program | Within 72 business hours | Marcus Reid (lead) | «We run an affiliate network and would like to discuss coverage.» |
| General feedback on review quality or tone | Within 48 business hours | Rebecca Chen (editor) | «Section on wagering was confusing to me as a first-time depositor.» |
The above are targets, not guarantees. Messages that arrive during a quarterly audit week (when the team is running live tests on the Casino Rocket brand) may sit an extra day, but they are read on the day they arrive and triaged for follow-up as soon as the audit ticket closes.
Editorial Corrections Process
Corrections are the single most valuable message we receive, and the process is deliberately mechanical so nothing slips. When you email a correction, Rebecca opens a ticket in the internal tracker with three fields: the URL of the affected page, the exact sentence you are challenging, and the evidence you supplied (screenshot, second-source link, your own account log). She then re-verifies the claim against the Casino Rocket live site and, where relevant, at least one independent second source. If your correction is confirmed, the change goes live within the same 48-hour window and the Actualizado byline on that page is bumped to the current date; if the correction cannot be confirmed, you get an email back explaining what we checked and why the original wording stands. We do not silently ignore corrections we disagree with — you get a written answer either way, and if you push back with new evidence, the ticket is reopened.
Where a correction reveals a systemic drift — the same claim being wrong on more than one page, or an old promo string persisting after Casino Rocket rotated it — the fix propagates to every affected page in the same audit pass. Readers who submit substantive corrections that trigger a site-wide update are credited inline by first name and initial (unless they ask to remain anonymous), because credible corrections are a scarce resource in this niche and we want to encourage them.
What We Investigate — What We Do NOT
To save you the round-trip of an email that we cannot act on, here is the clear split between messages we handle and messages that belong elsewhere. On our side of the line: factual claims on any page of this site, promo terms and bonus math, welcome-package wagering rules as we describe them, payment-method availability for Australian players, withdrawal timing figures, licence and operator ownership details, APK version claims, editorial tone or clarity issues, and requests from media or researchers for context on our methodology. Any of those, send them in — we investigate, verify, and either correct or explain.
Not on our side of the line: your personal Casino Rocket account, disputes with the operator’s support team, stuck withdrawals or bonus balances, KYC hold-ups, refund and chargeback matters, and any request to move a brand up or down a list that does not exist on this site. Those are all conversations to have with Casino Rocket’s own support (via the live chat on casinorocket.com/en-au) and, where the operator’s internal complaints process has been exhausted, with the Tobique Gaming Commission under licence 0000064. We would only slow you down by inserting ourselves, and we have no back-channel that gets faster answers than the operator’s own escalation path.
What We Can Help With
Corrections and factual errors. The single most valuable message you can send us. If a promo term shifted, a payment method dropped off the AU stack, a withdrawal timing on our page no longer matches your experience, or a licence detail is wrong, tell us — with the URL, the current claim, and the evidence of the change. Corrections trigger a same-week re-verification cycle, and if you were right we credit the correction inline.
Reader feedback on reviews. Both positive and critical. If a section was confusing, missed a scenario relevant to your play style (higher stakes, crypto-only, mobile-first, whatever it is), or glossed over a question you actually had, that feedback shapes the next quarterly re-write.
Tips about promo changes. Because we re-verify quarterly and Casino Rocket rotates promo strings weekly, our published codes lag reality by design. If you spot a new welcome-package variant, a reload code missing from our tables, or a promo screenshot from your own inbox showing terms different from what we describe, forward it in. We will not publish reader-submitted codes as-is, but they materially speed up re-verification.
What We Can NOT Help With
Personal Casino Rocket account issues. We are a third-party publisher, not customer support for the operator. If your withdrawal is stuck, your account was closed, your bonus balance vanished, or your KYC is in limbo, we have zero access to your account and no back-channel to Casino Rocket support that gets faster answers than the live chat you already have. The right path is: log into casinorocket.com/en-au, use their live chat, keep a screenshot record of every exchange, and escalate to email if chat stalls.
Regulatory disputes with Metlait SRL. If you and Casino Rocket disagree on the outcome of an account matter and the operator’s internal complaints process has been exhausted, the correct escalation is the Tobique Gaming Commission complaint channel — the licensing authority under licence number 0000064. We are not empowered to mediate, and inserting ourselves would only slow the process.
Refunds, chargebacks, or ranking placement pitches. Money-flow disputes are between you, your payment provider, and the operator. We do not run rankings, and no email to this inbox will place a brand higher on a list that does not exist.
Contact Channels Comparison
We keep the contact surface deliberately narrow so nothing falls through cracks. The table below is the single source of truth on which channel to use for which kind of message.
| Method | Response time | Best for | Notes |
|---|---|---|---|
| Email — [email protected] | 24–48 business hours | Corrections, tips, general feedback | Primary channel; illustrative address until DNS is live |
| Feedback form (on-page, launching with next deploy) | 24–48 business hours | Structured messages with dropdown category | Routes to the same editorial inbox |
Correction request via email with [CORRECTION] subject |
Within 24 business hours | Factual errors backed by evidence | Triaged ahead of routine mail |
Media inquiry via email with [MEDIA] subject |
Within 24 business hours | Journalists, researchers, compliance analysts | Handled by Marcus Reid directly |
Partnership pitch via email with [PARTNER] subject |
Within 72 business hours | Networks, other affiliate publishers | Single-brand coverage — most pitches declined |
Media & Partnership Inquiries
Journalists writing about offshore casinos in Australia, academic researchers covering AU gambling policy, and compliance analysts benchmarking affiliate standards — Marcus is the point of contact and will respond within the same 24 to 48 hour window. Please include outlet, angle, and deadline in your first message. Operators or affiliate programs pitching new coverage relationships — this site covers a single brand by design and is not accepting additional coverage. Continued outreach after that answer is silently filtered.
Data Protection When You Write
When you email us or use the on-site form, you are sharing personal data (at minimum your email address, and whatever else you choose to include). We handle that data under the Australian Privacy Act 1988 and, where the sender is EU-resident, under the GDPR. Concretely: your message is stored inside the editorial inbox for as long as the correspondence is active, plus 90 days for reference; it is not sold, not shared with Casino Rocket or Metlait SRL, not routed to any third-party marketing tool, and not used as training data for any AI system. If you want your message and address deleted before the 90-day window closes, reply to the thread with the phrase «please delete» and we will purge the record within seven business days and confirm by email. Screenshots or attachments you send are treated the same way. Full data-handling terms live on the privacy page, and our approach to on-site tracking on the cookies page.
Feedback Form Placeholder
The live version of this page will carry a simple feedback form with the following fields: Name (optional), Email (required so we can reply), Subject (dropdown: Correction, Feedback, Promo Tip, Media, Other), Message (free text, 2000 character limit). The form endpoint is provisioned on deploy — until then, please use the email address above. Submissions are routed to the same editorial inbox, retained for the correspondence duration, and deleted from our systems within 90 days. No submission is used for marketing, sold to third parties, or fed into any AI training set. Full data-handling terms live on the privacy page.
One Last Note
If your message is about our editorial line, our affiliate model, or the ethics of covering offshore casinos at all — those are conversations we are happy to have. We do not pretend our commercial model is neutral, and we don’t pretend offshore gambling comes without real financial risk. What we do try to do, page by page, is publish the Casino Rocket AU review that we would want a friend to read before their first deposit. If we missed that mark on any specific claim, tell us where — that is the message we most want to receive. Full site terms are on the terms page; see also about if you want the who-we-are context before writing in.